Terms of Service

The agreement

These terms are between Tait Electrical Group Pty Ltd (ABN 68 672 382 777), trading as Mayns and the business that creates a Mayns workspace. The person who signs up confirms they are authorised to agree on that business's behalf.

Every feature is included for every customer — there are no tiers and nothing is gated. Pricing for founding customers is agreed directly with us.

⚠️ You keep your own records — we are not your system of record

Your trade carries record-keeping obligations that are yours and cannot be transferred to a software supplier: certificates, test results, invoices and the evidence behind them. Mayns is a working tool, not your archive. Keep your own copies of anything you are legally required to retain.

This is a limit on what we promise, not a disclaimer of the rest. Our non-excludable guarantees under the Australian Consumer Law apply regardless of anything in these terms, and nothing here tries to exclude them.

Signing a certificate creates it and stores its PDF. Nothing is emailed until your business sends it, so you can check it first. Sending each certificate to your customer, and keeping your own copy, is part of keeping your records.

Forms and certificates are yours

My business is responsible for the forms it creates and the certificates it issues on them — their wording, their content, and their fitness for the standards our work requires. Mayns supplies the layout and the paperwork plumbing only, and makes no representation about the compliance or legal validity of anything we author.

You will be asked to acknowledge this once inside the product, before your business creates or issues its first form. We supply the layout and the paperwork plumbing; the compliance judgement on every certificate is the tradesperson's.

Your data

Your workspace data is yours. We hold it to run the service, and we handle personal information as set out in the Privacy Policy.

You are responsible for what you put in, for having the right to hold the personal information of your customers and staff, and for telling those people how you use it.

Availability, and what we do not promise

We aim to keep the service available and to keep your data safe, backed up and in Australia. We do not promise uninterrupted availability, and we are not responsible for a failure of the electrical, plumbing or compliance work the product records.

We may change these terms; material changes will be notified in the product, and the version you agreed to is recorded against your account.

Governing law

These terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State and the courts able to hear appeals from them.

The jurisdiction reflects where the business operates from today. Nothing here limits any right you have under the Australian Consumer Law, wherever you are.

Ending it

You can stop using the service at any time and ask us for an export of your data. We can end access for non-payment or misuse, with notice and a reasonable chance to get your data out first.

Questions: support@mayns.com.au.