Privacy Policy

Who this covers

Tait Electrical Group Pty Ltd (ABN 68 672 382 777), trading as Mayns ("Mayns", "we") provides job-management software to Australian trades businesses. This policy covers two very different groups of people, and says which is which throughout: the TRADES BUSINESS that signs up and its staff, and MEMBERS OF THE PUBLIC whose details reach us through a business that uses us.

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect when you sign up

When you create a workspace we collect your business name, your name, your email address and a password. The password is stored only as an argon2id hash — we never hold the password itself and cannot recover it for you.

During onboarding you may add your trade, your business details (including ABN), your logo and your billing rates. Everything you then put into the product — customers, jobs, quotes, invoices, certificates, photos, notes and time records — is yours, and we hold it to provide the service to you.

When someone tries to sign in with an email address that has no account, we keep the address they typed, the time and their IP address for 30 days, to spot attempts to break into accounts. Then it is deleted.

When our staff see your account

A business owner can give our support staff time-limited, read-only access to their account from Settings › Support access, for 24 hours or 7 days, so we can see what they see and help. The owner can end it at any time. While it is on, a banner says so; nothing can be changed, sent or paid from it; and every time our staff look, it is recorded with the reason and shown to the business.

Otherwise our staff access account information only to provide support and to find and fix problems with the service, and every such access is logged.

Enquiries from members of the public

A business using us can publish an enquiry form at a link ending /enquire. If you fill one in, you give your name and contact details — typically phone, email and the address the work is at — plus whatever you write about the job. That information goes to the trades business whose form you filled in. They decide what happens next; we hold it on their behalf.

Retention: an enquiry is kept until the business has actioned it, or twelve months, whichever is sooner. If it becomes a job, the job record is kept under the business's own retention obligations instead — trades paperwork often has to be kept for years by law, and that is the business's duty, not ours.

If you want an enquiry removed, contact the business you sent it to. You can also contact us at support@mayns.com.au and we will help.

Where your information is stored and who processes it

The application and its database run in Sydney, Australia (AWS ap-southeast-2). Files you upload — site photos, signatures, generated PDFs — are stored in the same Sydney region.

Email we send on your behalf (quotes, invoices, certificates, reminders) is delivered through Resend. Resend processes that mail in Ireland, so the message — including the recipient's address and anything attached — leaves Australia in the course of being delivered.

When someone replies to an email a business sent through us, the reply is received and stored by Amazon Web Services in Sydney, Australia, and added to that business's job so its staff can see it. A copy is also forwarded to the business's own email address; that copy is delivered through Resend in Ireland, as described above. We check incoming mail for spam, viruses and forged senders and delete mail that fails those checks. A reply we cannot match to a job is forwarded to the business it was addressed to, or deleted if we cannot tell which business that is. The original message is kept for 30 days for fault investigation and then deleted; the copy on the job is kept with the job. Our staff do not read replies except to investigate a fault, at the business's request, or where the law requires it.

Error diagnostics (no personal data) are processed by Sentry in the EU. Sentry has no Australian region; the data sent is scrubbed of personal information before it leaves, and a Sydney-resident copy of every error is kept regardless.

These are disclosures of overseas recipients for the purposes of APP 8. We do not sell personal information, and we do not use it to train AI models.

Connecting Xero

A business can connect its own Xero account. When it does, we use only the access it grants: we send invoices and supplier bills (and the refund of a cancelled booking's deposit), payments taken on site, customer and supplier contacts and invoice PDFs to Xero, and we read back payment status, supplier bills the business links, and the business's chart of accounts and tracking categories. Only when an owner or admin asks, on the business dashboard, do we read the business's Profit and Loss report — to suggest its monthly overheads. We do not store that report; only figures the owner chooses to save are kept.

The business can disconnect Xero at any time in Settings. Information already sent to Xero is then held by Xero under the business's own agreement with Xero.

Other services we use

Google Maps (Google Cloud). When someone types an address, we send the text they typed to Google to suggest and locate it; map images and routes use the job's map position. When a map is open on screen, your browser also loads Google Maps directly, so Google sees your browser's details. We do not send names or contact details to Google. Google processes this outside Australia.

Geoscape. If our main address service is not available, we may use Geoscape, an Australian address data service, to suggest addresses instead. It receives only the address text that was typed.

Stripe. When a business pays for its subscription, the payment is taken by Stripe. Card details go straight to Stripe and are never held by Mayns; we keep the business's name, the owner's email and the status of its subscription. If a business turns on card payments, its customers can pay its invoices by card through the business's own Stripe account: we send Stripe the business's name and address to set that account up, and the invoice number and amount for each payment, and the card details again go straight to Stripe. Stripe processes payments outside Australia.

QuickBooks (Intuit). Only if a business connects its own QuickBooks account: we send invoices and customer details to it, and read back payment status. The business can disconnect at any time in Settings; what was already sent is then held by QuickBooks under the business's own agreement with Intuit.

ServiceM8. Only if a business chooses to import from its own ServiceM8 account: while the import runs we read its customers, contacts, jobs, notes, materials, payments and files, with the access it grants, to bring them into its workspace.

Text messages and phone notifications. A text goes from the technician's own phone, or through the business's own SMS provider if it has set one up, in which case the recipient's number and the message go to that provider. If someone turns on phone notifications, the notification text (which can include a job and customer name) is delivered through Apple, Google or Mozilla's push service.

Amazon Web Services (hosting and storage in Sydney), Resend (email), Sentry (error diagnostics), Xero (accounting, only if a business connects it) and Amazon Bedrock (AI features) are described elsewhere on this page.

AI features

Where an AI feature is switched on for your workspace, the prompt is processed by Amazon Bedrock using Australian inference profiles, so it stays in Australia. AI output is always presented as a draft for a person to check — it never issues a document, forms a compliance judgement, or sends anything on its own.

Access, correction and complaints

You can see and correct most of your information inside the product. For anything you cannot reach yourself, or to ask for a copy or deletion, email support@mayns.com.au. We will respond within a reasonable time and tell you if we cannot do something and why.

Deleting your account. Anyone except a business's only owner (who deletes the business instead) can delete their own login in Settings › Delete account; their name and contact details are removed straight away, and the work they did stays with the business without them. A business owner can delete the whole business account there too: it closes at once and its data is deleted 30 days later, unless the owner cancels from the link we email them. Records the law requires a business to keep are kept read-only and deleted when that time is up: tax invoices, credit notes and payments for 5 years, and issued certificates for 10 years from issue. Copies in our backups are removed as those backups expire. Export requests are handled by us — email us.

If you are unhappy with how we handled your information, tell us at support@mayns.com.au first. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).